BT increases AI usage to combat hacking threats for business customers

BT said that it uses artificial intelligence more to detect and neutralise cyber threats targeting businesses.

The £10.5bn Group aims to grow its business by protecting customers against online criminals. It has patent technology that uses AI for analysing attack data, allowing companies to protect their IT infrastructure.

Hacking attacks on British businesses are commonplace. Recent high-profile victims include Capita (an outsourcer), Royal Mail, and British Airways.

BT holds 725 AI patents in Europe, America and China.

Bas Burger, chief executive of BT Business (BT’s division for business customers), said: “We enrich all the data and have AI that runs across it. We have data on the time of day and the type of attacks, as well as suppliers who can help us.

He said that the technology called Eagle-i which was launched in 2020 could indicate what policies should be implemented into a firewall in order to ensure they are protected against a certain type of attack.

BT also uses AI to detect and determine the causes of faults in its network. It helps to reduce the time it takes to fix faults by identifying those that would have previously taken a lot longer to find.

Burger stated that the rapid pace of technological changes had caused some companies to worry about choosing the correct technology and the disruptions they could cause their businesses by implementing the new technology.

BT conducted a recent study with 2,000 business leaders. It found that 86% reported technology as a stressor as they sought to modernise and improve their businesses. The study revealed that 88% businesses invested in new technology in order to increase productivity and gain competitive advantage. Overall, tech investments were up 31% from last year.

Burger stated that “every business is now a digital one.” “They are all increasing their investment and using technology. On the flip side, everyone is anxious. Business leaders are anxious about the pace of innovation, as it is constantly increasing. “It’s like changing the engine of an aeroplane while it’s in flight – you get anxious because the plane is in the air.”

BT has been investing more in AI. Last year, it announced that around 10,000 jobs would be replace with the technology. This is part of a larger push to reduce its workforce by up to 55,000 people by 2030.

analysts expect the company to report its annual results Thursday. The underlying profit is expected to be just under £8bn.

Post Disclaimer

The following content has been published by Stockmark.IT. All information utilised in the creation of this communication has been gathered from publicly available sources that we consider reliable. Nevertheless, we cannot guarantee the accuracy or completeness of this communication.

This communication is intended solely for informational purposes and should not be construed as an offer, recommendation, solicitation, inducement, or invitation by or on behalf of the Company or any affiliates to engage in any investment activities. The opinions and views expressed by the authors are their own and do not necessarily reflect those of the Company, its affiliates, or any other third party.

The services and products mentioned in this communication may not be suitable for all recipients, by continuing to read this website and its content you agree to the terms of this disclaimer.