Harrods faces cyber attack amid growing concerns for UK retailers

Harrods, the iconic luxury department store, has fallen victim to a cyber-attack, becoming the latest retailer in the UK to face such challenges. This comes just days after Marks & Spencer and the Co-op also experienced major disruptions caused by hacking attempts targeting their operations.

The retailer confirmed that it had detected unauthorised attempts to breach some of its systems, prompting immediate action by its IT security team. To safeguard its infrastructure, Harrods has temporarily restricted internet access at its sites. Despite this precautionary measure, the retailer assured its customers that its website, flagship Knightsbridge store, H Beauty outlets, and other airport locations remain fully operational.

In a statement, Harrods explained, “We recently experienced attempts to gain unauthorised access to some of our systems. Our seasoned IT security team immediately took proactive steps to keep systems safe, and as a result, we have restricted internet access at our sites today. We will continue to provide updates as necessary.” Its management stressed that there is no evidence suggesting customer data has been compromised, and no specific action is required by shoppers.

This incident mirrors the struggles faced by Marks & Spencer earlier in the week. The cyber incident targeting the high street giant has reportedly been linked to the hacking collective Scattered Spider and has caused significant disruption. Marks & Spencer’s website remains unable to process online orders, while stock availability in stores has been impacted due to failures in their automated inventory systems. The event wiped over £500 million off the retailer’s stock market valuation, demonstrating the potentially severe consequences of such attacks.

The Co-op has also faced complications, with certain internal systems shut down to counter a separate hacking attempt. Staff were even warned to keep their cameras on during virtual meetings due to concerns of unauthorised surveillance during the breach.

These developments raise serious questions about the escalating risks facing the retail sector, particularly as cybercrime becomes increasingly sophisticated. Businesses are now being forced to prioritise robust cybersecurity measures alongside maintaining seamless customer service and operational efficiency.