Major retail organisations Uniqlo, Gymshark and Lush have ceased their recruitment of freelance workers through gig economy applications following intense scrutiny from labour unions. The Trade Union Congress (TUC) raised significant concerns regarding workers’ rights, prompting immediate action from these retail heavyweights.
The controversy emerged during the peak Christmas trading period when these retailers utilised platforms such as YoungOnes and Temper to source temporary shop assistants. These applications, heavily promoted by social media influencers with substantial followings, drew criticism for potentially undermining workers’ fundamental employment rights.
TUC Assistant General Secretary Kate Bell emphasised the gravity of the situation in correspondence with the retailers’ chief executives, labelling the practice as “extremely worrying”. The union body highlighted that workers classified as self-employed could be denied essential benefits including statutory minimum wage, sick pay, holiday entitlements, and protection against unfair dismissal.
Japanese fashion retailer Uniqlo acknowledged its brief trial with the Temper application but has since terminated this recruitment channel. The company has reinforced its commitment to direct recruitment methods, ensuring staff receive applicable employment benefits. Similarly, Lush, having employed fewer than six workers through these platforms, confirmed no future intentions to utilise this recruitment approach.
This development marks a significant shift in retail employment practices, reflecting growing pressure on organisations to prioritise workers’ rights in the evolving gig economy landscape. The TUC’s intervention demonstrates the increasing scrutiny of employment models that potentially circumvent traditional worker protections.
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