I bought a Tesla Model 3 in June for £42,791. The advert stated that the car had a 318-mile range, but when I charged the battery fully the car’s display said only 248 miles. Tesla was able to find out the reason why the advertised range of the car did not match the actual range. Tesla told me that the battery worked as expected, and closed my service.
Tesla agreed to accept the return of the vehicle as it did not have the advertised range. I found a Tesla Model 3 that had a longer range and was available for £32200. I decided to swap, and Tesla agreed refund me the £10,591 difference.
According to the contract, I should have received my money back within 14 days of returning the car, but I’m still waiting nearly two months after I returned it. Tesla apologized again in August for the delay, but no date has been set for my refund. I want my refund.
The range of an electric vehicle when fully charged is a key factor in deciding whether to purchase one. It’s easy to see why you were disappointed when the actual range of the car was lower than advertised.
The problem is that there are multiple ways to estimate a car’s driving range. In the UK, manufacturers must test the range of their cars using a laboratory-based test known as the Worldwide Harmonized Light Vehicle Test Procedure (WLTP). They are then only allowed to advertise the car’s range if they use this method.
This restriction does not apply to the display on the car. Your car showed a different range, which was based on a US-based testing method. Tesla believes that the EPA test method is more accurate than WLTP because it is based on actual driving. The UK version of the Tesla website displays the WLTP range. However, the US version displays the EPA range.
Steve Huntingford, from What Car? I was unable to resolve the question of which method of testing was more accurate but I did help you with your refund. I was able to resolve the issue by resolving a simple administrative error. Within a single day, you received £10,391 in your account. A £200 shortfall was due to the fact that you were charged a fee when you paid for your car with your credit card. You weren’t entitled to this money back.
Tesla refused to comment, but would they compensate you for the time it took them to refund your money? The company offered a £180 goodwill voucher to be spent in the Tesla Shop.
When I came downstairs one morning in May, I noticed that the door of my Miele steam cooker was missing. The door was removed to prevent it from falling to the ground. On closer inspection, the glue had failed. This was a concern, even for a 16 year old oven. It could have been hazardous if the door came off while the oven was running.
I called Miele to find out that I needed to purchase a replacement, so I ordered it and paid £470 to have it delivered to my home. However, I received only one glass section. Miele said they would send me the entire door but all I received was the same glass section.
Miele admitted that it made a mistake after listening to the recordings. It said I should pay an additional £310 because I was charged £780 for a door. It finally agreed to honor the original contract after I complained.
Every day, for three weeks, I received a bag with different parts. Miele said they didn’t have instructions for assembling the door and would charge me £1,700 to send an engineer to my house to do it. This was not acceptable to me, so it reduced the fee to £50. At this point I had not used an oven in four months but reluctantly agreed to paying.
Miele told me that extra parts would be needed, and the engineer was going to bring them with him. But the engineer never showed up. The engineer did not bring the extra parts to the appointment. Miele agreed that he could send me the entire door in the mail. He returned all 29 parts to the workshop.
When it arrived, in September, the oven was damaged and had not been assembled properly. It fell apart in my hand. Miele has behaved in an appalling manner throughout the entire sorry saga. I haven’t used my oven for five months.
Miele surprised me just when I thought it couldn’t get more absurd. You must have been confused when Miele sent you one package per day for three weeks as if you had subscribed to its “build-your-own oven” subscription.
The door wasn’t collected until September, but after Miele rebuilt it, and sent photos to you, you noticed the same scratched metal piece had been used.
Miele apologized and promised to make things right after I became involved. It took them a week to rebuild and ship the door to you. Thankfully, you were able to do it yourself. Why was this such a hassle? Miele stated: “Unfortunately, mistakes made from the beginning, coupled with the age and availability of parts, as well as problems with delivery, resulted in a prolonged repair time for which we apologize without reservation.”
Miele did not charge you for construction or delivery of the oven door. However, I thought that it should compensate for its mistakes, which wasted your time, and left you without a working oven for over five months. But it claimed to have gone above and beyond for you. You weren’t impressed and I wouldn’t blame you for avoiding Miele appliances in the future.
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