Experian enables UK users to view credit scores via ChatGPT

British consumers can now access personalised credit scores directly through ChatGPT, marking a first for the United Kingdom. This development allows users to link authenticated credit score accounts to the artificial intelligence platform. Once connected, individuals can view their live credit score, track historical changes over time, and examine the specific factors influencing their credit profile.

The integration addresses growing consumer demand for financial advice across diverse digital channels. Experian has stated that the primary objective is to ensure the information provided is accurate and genuine. The company emphasises that this move is fundamental to its strategy of meeting customers in their preferred environments. By making credit understanding more accessible, the firm aims to assist younger demographics who increasingly rely on AI tools as their initial source for financial queries.

Security considerations remain a central focus of the rollout. While linking personal financial data to an AI chatbot raises valid privacy concerns, Experian asserts that this information will not be exposed to or utilised by the AI model when generating responses. Edu Castro, managing director of Experian consumer services for the UK and Ireland, highlighted the importance of maintaining data integrity. He noted that as people seek money advice on various platforms, the accuracy of the information they receive is paramount to maintaining trust and accessibility.